General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

Delivery Locations

We ship to addresses worldwide. Please note that we do not ship to PO boxes or military addresses.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

• Standard Shipping: 7-14 business days
• Express Shipping: 3-7 business days

Please note that delivery times may vary depending on the destination and the availability of the items in your order. Delays in delivery may occur due to unforeseen circumstances such as severe weather conditions, customs delays, or other factors beyond our control.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

International Shipping

Mossy Official is not responsible for customs duties, taxes, or other charges imposed by the destination country. These additional charges are the responsibility of the customer. Please check with your local customs office for more information on the potential charges.

Damaged Items in Transport

If there is any damage to the packaging on delivery, please contact us immediately at Dan@mossyofficial.com.

Missing or Lost Packages

If your package is missing or lost, please contact us at Dan@mossyofficial.com with your order number and we will assist you in locating your package.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@mossyofficial.com.